Effective Date: October 28, 2026
Last Updated: October 28, 2026
This Privacy Policy explains how information is collected, used, disclosed, retained, and protected when Users access or utilize the Platform. By using the Platform, Users consent to the practices described in this Privacy Policy.
By using the Platform, Users consent to the practices described in this Privacy Policy.
Article 1 — INFORMATION WE COLLECT
1.1 Information Provided by Users
Marine Vault may collect information voluntarily provided by Users, including:
- Full name;
- Business name;
- Company information;
- Email address;
- Telephone number;
- Mailing address;
- Vessel information;
- Marina information;
- Professional credentials;
- Employment information;
- Licensing information;
- Insurance information;
- Tax information;
- Banking information;
- Profile information.
1.2 Account Registration Information
When Users create accounts, Marine Vault may collect:
- Username;
- Password credentials;
- Account preferences;
- User role selections;
- Membership information;
- Verification information.
1.3 Project Information
Users may submit project-related information including:
- Project descriptions;
- Bid requests;
- Estimates;
- Contracts;
- Invoices;
- Scope descriptions;
- Progress updates;
- Completion documentation;
- Project photographs.
1.4 Marketplace Information
Marketplace Users may submit:
- Product descriptions;
- Product photographs;
- Listing information;
- Pricing information;
- Shipping information;
- Ownership information.
1.5 Employment Information
Crew members and employers may provide:
- Resumes;
- Employment histories;
- Certifications;
- Qualifications;
- References;
- Cover letters;
- Employment preferences.
Article 2 — INFORMATION COLLECTED AUTOMATICALLY
2.1 Device Information
Marine Vault may automatically collect:
- Device type;
- Browser type;
- Operating system;
- Language settings;
- Screen resolution;
- Device identifiers.
2.2 Usage Information
Marine Vault may collect information regarding:
- Pages viewed;
- Features utilized;
- Session duration;
- Search activity;
- User interactions;
- Navigation behavior.
2.3 Log Information
Marine Vault may maintain logs containing:
- IP addresses;
- Login timestamps;
- Access records;
- Error logs;
- Security logs;
- Activity records.
2.4 Location Information
Where enabled by Users, Marine Vault may collect location information to support:
- Project searches;
- Marketplace searches;
- Crew opportunities;
- Geographic filtering;
- Mapping functionality.
Users may disable location services through device settings, although certain Platform features may become unavailable.
Article 3 — PAYMENT AND VERIFICATION INFORMATION
3.1 Payment Information
Payments, and applications to get paid through the Platform, are handled by our third-party payment processor, RAC Financial (ClientLoop), and its verification partners (such as Plaid). Marine Vault does not hold payments between Users. The processor may collect:
- Payment card and bank account information;
- Billing address;
- Identity and business verification information for businesses applying to get paid, such as owner details and Social Security or Employer Identification numbers;
- Transaction records.
Marine Vault does not store full payment card numbers, bank account numbers, or Social Security numbers. We keep payment and application records such as amounts, dates, and approval status.
3.2 Identity Verification Information
Marine Vault may collect information necessary to support identity verification and fraud prevention efforts, including:
- Government-issued identification;
- Business registrations;
- Tax identification information;
- Verification documentation;
- Compliance records.
3.3 Fraud Prevention Information
The payment processor and its partners may require identity, business (KYC/KYB), and payment-method verification to prevent fraud and meet legal requirements. Failure to provide requested information may limit the ability to pay or get paid through the Platform.
Article 4 — HOW WE USE INFORMATION
4.1 Platform Operations
Marine Vault may use collected information to:
- Operate the Platform;
- Maintain accounts;
- Facilitate transactions;
- Coordinate projects;
- Support marketplace activity;
- Support crew placement functionality;
- Provide customer support.
4.2 Security and Fraud Prevention
Information may be used to:
- Detect fraud;
- Prevent unauthorized access;
- Investigate suspicious activity;
- Monitor security events;
- Protect Users and the Platform.
4.3 Communications
Marine Vault may use information to send:
- Account notices;
- Payment notices;
- Security alerts;
- Service updates;
- Legal notices;
- Customer support communications.
4.4 Service Improvement
Information may be used to:
- Improve functionality;
- Develop new features;
- Analyze usage trends;
- Improve performance;
- Enhance User experience.
4.5 Text Messages (SMS)
Marine Vault sends text messages only to mobile numbers that a User or a marina's administrator provides for booking alerts, such as new booking, quote request and cancellation alerts sent to a marina's on-call staff. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts, or HELP for help (support@themarinevault.com).
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile numbers and text-message consent are used only to send these alerts, and opt-in data is not shared with any third party except the service providers that deliver the messages. See our SMS Terms & Conditions at themarinevault.com/sms-terms.
Article 5 — DISCLOSURE OF INFORMATION
5.1 Service Providers
Marine Vault may disclose information to service providers assisting with:
- Payment processing;
- Cloud hosting;
- Customer support;
- Identity verification;
- Security monitoring;
- Data analytics.
5.2 Legal Compliance
Marine Vault may disclose information when reasonably necessary to:
- Comply with applicable law;
- Respond to legal process;
- Respond to governmental requests;
- Protect legal rights;
- Investigate fraud or security incidents.
5.3 Business Transfers
In connection with mergers, acquisitions, financing transactions, asset sales, reorganizations, or similar business transactions, information may be transferred as part of the transaction.
5.4 User-Directed Sharing
Users may choose to share information through:
- Public profiles;
- Project postings;
- Marketplace listings;
- Employment postings;
- Communications with other Users.
Users are responsible for information they voluntarily disclose through the Platform.
5.5 Protection of Rights
Marine Vault may disclose information where necessary to:
- Enforce agreements;
- Protect Users;
- Protect the Platform;
- Protect property;
- Protect legal rights;
- Prevent unlawful activity.
Questions about this Privacy Policy? Contact support@themarinevault.com.
